Cove FAQ
Let's jump into some common questions about the Cove home security system.
Cove FAQ categories
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General Cove questions
How does Cove Smart work?
Like most security systems, Cove triggers an alarm when its sensors detect activity in your home—as long as you arm the system first. After sounding an alarm, the system sends you a Cove InstaText message to check if you need help—or so you can report a false alarm. After confirming your request for help (or if you don't respond at all), the Cove professional monitoring center sends an emergency response to your home.
Unlike most security systems, Cove offers RapidSOS services, which sends your information directly to 911 responders rather than relaying it over the phone. This means you get help faster after an alarm event.
Does Cove security do a credit check?
Cove does not require a credit check if you pay up front for your equipment. Cove calls this option the Value Plan. But there is a credit check if you choose to finance your equipment costs throughout a three-year contract—Cove calls this option the Economy Plan.
How long is Cove's warranty?
The Cove Basic monitoring plan covers equipment with a one-year warranty, while Cove Plus includes a lifetime warranty for all Cove equipment.
Does Cove security need Wi-Fi?
Only Cove's security cameras require a Wi-Fi connection to send video over the internet. Other Cove devices connect to the Cove Panel, which uses a cellular connection to talk to the monitoring station and doesn’t connect to your Wi-Fi network.
Cove monitoring
Does Cove work without monitoring?
Cove doesn't have a self-monitoring option. Its equipment won't work unless you pay for a monitoring plan.
Does Cove have a contract?
There's no contract if you pay up front for your equipment. Still, Cove has a three-year contract if you choose to finance your equipment instead.
How much is Cove a month?
Cove's costs depend on the monitoring plan you choose and whether you finance your equipment:
- Cove Basic costs $14.99 a month.
- Cove Plus costs $24.99 a month.
- Financing your equipment through a Cove Economy Plan adds $10 to your monthly fee.
Can I transfer my Cove service when I move?
You can take your Cove equipment with you when you move. Just uninstall it from your old home, install it in your new home, and update your account details with your new address.
Cove equipment
Does Cove work if the power goes out?
Most power outages won't affect Cove's sensors since they use batteries and the control panel's backup battery lasts up to 24 hours. Since the panel uses a cellular radio, it stays connected to the monitoring center until the battery dies or your power comes back on.
Do I own or lease my Cove equipment?
You own your Cove equipment after paying it off. If you choose to finance your equipment through a contract, you must pay it off before canceling your monitoring plan.
Does Cove offer DIY or professional installation?
Cove primarily sells its equipment using a DIY install model. It also offers optional professional installation for $79 when you buy a system.
What sensors does Cove have?
Cove sells contact sensors, motion detectors, glass-break sensors, flood sensors, and smoke and carbon monoxide sensors. It doesn’t support any other kinds of sensors at this time.
Does Cove have a siren?
The Cove Touch Alarm Panel has a built-in siren that sounds when something triggers your alarm.
How do Cove security cameras store video?
Cove's security cameras support both cloud storage and local storage via a microSD card.
- Cove Plus monitoring supports unlimited cameras with one day of cloud storage.
- Cove Cloud+ allows you to save up to 30 days of video clips in the cloud. It costs $2.99 a month per camera.
- Insert a microSD card (up to 32 GB) into your Cove camera to store video without a monthly fee.
How do I reset my Cove panel?
You can perform a hard reset of your Cove panel by unplugging the battery.
Cove mobile app
Can I control my Cove system using my phone?
You can use the Cove app on Android and iOS smartphones if you subscribe to the Cove Plus monitoring plan. The app isn't available for Cove Basic customers.
Can I add multiple mobile users to my Cove system?
You can add more users from the Cove app as long as you have "Master User" admin access. Added users can be master users with the same administrative controls or app users without them.
Cove smart home compatibility
What smart home devices does Cove sell?
Cove doesn’t sell smart home devices. It sells only sensors, security cameras, and alarm system accessories.
Does Cove work with Google Assistant and Amazon Alexa?
Cove is compatible with Google Assistant† and Amazon Alexa voice controls, which allow you to arm, disarm, and check the status of your Cove system. Cove doesn't offer any other smart home functionality—you need to rely on Google and Amazon for controlling smart devices alongside your Cove system.
Compare the best home security systems
| Luxury smart home pick | Reader favorite | Whole-property pick | Pro monitoring pick | No-contract DIY pick | Smart home pick | Customer-focused pick | Budget pick | Sensor selection pick | Simple package pick | |
| Brand |
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| Lowest monitoring price | $29.99/mo. | $14.99/mo. | $49.99/mo. | $27.99/mo. | $19.99/mo. | $20.00/mo. | $14.99/mo. | $10.00/mo. | $30.99/mo. | $39.99/mo. |
| Starter equipment price | $599.00 | $229.00 | $294.30 | $0.00 | $199.15 | $279.00 | Quote required | $199.99 | Quote required | $199.00 |
| Contract required |
 No * |
No |
No |
 Yes |
No |
No |
No * |
No |
No * |
Yes |
Smart home compatibility |
Amazon, Google, Z-Wave |
Amazon, |
Amazon, Google, Z-Wave |
Amazon, Google, Z-Wave |
Amazon, Google, Z-Wave |
Amazon, Apple, Google, Z-Wave, Zigbee | Amazon, |
Amazon, Google, Z-Wave |
Amazon, Google, Z-Wave |
Amazon, Google, Z-Wave |
| Learn more | View packages | View packages | View packages | View packages | View Packages | View packages | View packages | View on Amazon | View packages | View packages |
| Read review | Read review | Read review | Read review | Read review | Read review | Read review | Read review | Read review | Read review | Read review |
Info current as of 06/22/2021. Offers and availability may vary by location and are subject to change.
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Disclaimers
†Google, Google Nest, Google Assistant, and other related marks are trademarks of Google LLC.
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