Frontpoint Home Security Review 2021
- Quick, easy installation
- High customer ratings
- Monitoring starts at $49.99/mo.
Info current as of 06/11/2021. Offers and availability may vary by location and are subject to change.
- Frontpoint is offering a free doorbell camera ($189.99 value) plus 35% off add-on equipment for new customers. Terms and conditions apply.
- For a limited time, you can also get Frontpoint monitoring for $19.99 for the first three months ($49.99/month after).
Frontpoint makes DIY home security look as good as a full-service professionally installed security system. You get more equipment options than with most other DIY home security companies so Frontpoint can protect both the inside and outside of your home. That’s a rare find for DIY security systems.
Easy equipment installation 30-day money-back guarantee High customer ratings Free mobile app Advanced equipment options for DIY
Average smart home abilities High monitoring fees
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Check out all the facts on Frontpoint security
Frontpoint at a glance
| Pro monitoring | |
| Monitoring fee | $49.99/mo. |
| Mobile app alerts |
 Yes |
| Video streaming |
Yes |
| Smart lock |
Yes |
| Doorbell camera |
Yes |
| Learn more | View Packages |
Info current as of 06/11/2021. Offers and availability may vary by location and are subject to change.
Is Frontpoint right for you?
Frontpoint offers a high-end DIY home security experience for both renters and homeowners. This is the closest you’re going to get to a full-service home security system like ADT or Vivint—but with all the convenience and control of DIY.
- Security equipment comes directly to your door preprogrammed and ready to go.
- Frontpoint offers flexible payment options compatible with most budgets.
- You get Frontpoint professional monitoring contract free.
- This security company offers a 30-day money-back guarantee and a three-year warranty on equipment.
- You have a full spectrum of security equipment to choose from, including both indoor and outdoor security cameras.
But monitoring prices are on the high end, and your smart home options are more limited than we’d like.
Compare Frontpoint to the competition
| Luxury smart home pick | Reader favorite | Whole-property pick | Pro monitoring pick | No-contract DIY pick | |
| Brand |
 |
 |
|
 |
 |
| Lowest monitoring price | $29.99/mo. | $14.99/mo. | $49.99/mo. | $27.99/mo. | $19.99/mo. |
| Starter equipment price | $599.00 | $229.00 | $294.30 | $0.00 | $199.15 |
| Contract required |
No * |
No |
No |
 Yes |
No |
| Installation | Pro | DIY | DIY | Pro | DIY |
Smart home compatibility |
Amazon, Google, Z-Wave |
Amazon, Google | Amazon, Google, Z-Wave |
Amazon, Google, Z-Wave |
Amazon, Google, Z-Wave |
| Learn more | View Packages | View Packages | View Packages | View Packages | View Packages |
| Read review | Read review | Read review | Read review | Read review | Read review |
Info current as of 06/11/2021. Offers and availability may vary by location and are subject to change.
Full ADT disclaimer
Frontpoint pricing and contracts
You get the best of both worlds with Frontpoint’s DIY installation and high-end equipment options—but that doesn’t hold true when it comes to pricing and contracts.
No, you won’t have a long-term contract with Frontpoint, but the company has some of the highest monitoring fees on the market, starting at $49.99. That’s steep—especially considering that the average monthly monitoring cost among the security companies we test and review is around $32.
The price gap gets even bigger when you look at other popular DIY home security systems. SimpliSafe (starting around $15 a month) delivers bare-bones pro monitoring while Ring ($10 a month) and Wyze, ($5 a month) push the costs even lower.
A big plus is that you get full mobile app access, video monitoring, and smart home control with you Frontpoint monitoring plan. And for everything you get in Frontpoint’s monitoring plan, the $49.99 per month cost is in line with other top-tier monitoring plans in the industry.
Frontpoint has a range of equipment packages that cater to both thrifty and spendy types, but there’s more to the equation than cost.
Frontpoint tech and equipment
Frontpoint has all the security favorites you need for a solid home defense system.
Two pieces of equipment stand out among Frontpoint’s product lineup: the tough-as-nails keypad and smart hub. If an intruder damages one of them, the system automatically notifies the professional monitoring center.
The hub also has a 24-hour emergency backup and encrypts information coming in and out of your home so you’re safer from online intruders too.
Hub
Keypad
Motion detector
Door and window sensor
Compare Frontpoint equipment packages
The basic prepackaged plans come with a smart hub and keypad, door/window sensors, and a motion sensor. You also get a yard sign, window decals, and door stickers.
Info current as of 06/11/2021. Offers and availability may vary by location and are subject to change.
Frontpoint has only one option for monthly monitoring and three prepackaged equipment plans.
The good news is you pay very little up front to get Frontpoint in your home. And you can enroll in a Bread consumer financing plan that allows you to pay $10 a month for your Frontpoint equipment over the course of 36 months, though you have to get a credit check to qualify.
While the payment plan requires a contract, it doesn’t renew automatically, and you can pay it off early without penalty.
If you decide to take the plunge and pay for all your equipment in one go, you can enjoy the monitoring service contract free.
Buying additional Frontpoint sensors and accessories
We like that Frontpoint lets you customize its packages to suit your needs or build a custom system entirely from scratch. You can customize each Frontpoint security package with extra equipment, but you pay for every additional device.
Here’s what you can expect to pay for Frontpoint devices and accessories:
Info current as of 06/11/2021. Offers and availability may vary by location and are subject to change.
Frontpoint sensors
As with most wireless home security sensors, the name describes the best use for a particular sensor. So the sensors you choose ultimately boil down to what you want to monitor, like a garage door or an aging water heater.
Remember that you can always buy extra sensors later on.
In certain cases, like with the carbon monoxide sensor, it’s a lot more affordable to get unconnected versions at a hardware store or retailer. They might not have central station monitoring, but you don’t have to skimp on putting enough detectors around your home.
Still, we think monitoring these devices is a good choice if you have limited mobility to get out of your home by yourself in an emergency or often go on extended trips.
Frontpoint home security cameras
Frontpoint has four security cameras to choose from. All four of them provide a crisp, clear image and connect to your Frontpoint smartphone app.
| Security camera |
 Indoor Camera |
 Premium Indoor Camera |
 Outdoor Camera |
 Doorbell Camera |
|---|---|---|---|---|
| Frontpoint price |
$74.99
|
$149.99
|
$149.99
|
$142.49
|
Info current as of 06/11/2021. Offers and availability may vary by location and are subject to change.
Here’s what we like best about Frontpoint's security cameras:
- The Indoor Camera is more affordable than other Frontpoint cameras, so it’s a good option if you have a tight budget.
- The Premium Indoor Camera has a wide-angle lens and two-way audio that make it ideal for checking in on your family while you’re away from home. It also doubles as a Bluetooth speaker if you want to relax with some tunes.
- The Outdoor Camera is a good choice if you want to spot trouble outside your home. It has powerful infrared night vision so you can monitor your yard any time of day.
- Get the Doorbell Camera if you want a view of the porch so you know when deliveries and guests arrive.
The best part is that Frontpoint’s cameras are as easy to set up as its other products.
Frontpoint smart home
While Frontpoint’s smart home capabilities aren’t groundbreaking, the system plays well with others like Amazon Alexa and Google Assistant. Because of this, it integrates with home automation devices better than most DIY brands like SimpliSafe.
You can purchase smart light bulbs, wireless light controllers, and door locks directly from Frontpoint.
It’s also compatible with a small list of third-party Z-Wave devices like a thermostat, light modules, and sirens. Overall, it doesn’t blow us away, but Frontpoint is a good starter system to smart home newcomers.
Frontpoint smart home equipment
| Smart home equipment |
 Light Bulb |
 Wireless Light Control |
 Frontpoint Smart Door Lock by Yale |
|---|---|---|---|
| Frontpoint price |
$18.74
|
$37.49
|
$134.99
|
Info current as of 06/11/2021. Offers and availability may vary by location and are subject to change.
Frontpoint just launched a smart thermostat that works seamlessly with other Frontpoint smart home equipment and your security system.
Here’s what we like about Frontpoint’s smart home equipment:
- The light bulb lets you quickly convert lamps and light fixtures into smart lights without fiddling with wiring.
- The Wireless Light Control is a simple smart plug that supports lamps and small appliances, making it a great option to control fans or even indoor Christmas lights.
- If you buy a Z-Wave smart lock from Frontpoint, you’ll get one of our favorite Yale smart locks: the Yale Assure SL.
But keep in mind, smart home devices are only half of the equation. You can control your entire Frontpoint system from a smartphone app.
The devices in this system connect smoothly so you can train Frontpoint to disarm when the kids get off the bus, keep living room lights on when you’re out of town, or even let in the plumber when they ring your video doorbell.
All of this can minimize false alarms and help you welcome the people you want inside and keep out the rest.
Frontpoint DIY installation
Frontpoint’s systems are tough, reliable, and, best of all, a breeze to install. The company consistently gets high marks as the best DIY home security system.
Other high-end security companies like Vivint and ADT require a home visit from an installation professional and charge for hours of installation before you can get started with your system.
All you need to do with Frontpoint is order the system you want. Once it lands on your doorstep, simply open the box and set it up.
The packaging comes with login information for your personalized account, default keycodes to get you started, and detailed instructions about how to use the app and connect your devices.
The Frontpoint app is your main guide to installation. Simply follow the instructions on your mobile device to set up the smart hub and keypad.
Most of the hardware (door/window sensors, motion detectors, etc.) has a simple peel-and-stick backing that sticks directly to the wall.
There’s no drilling or wiring involved. Simply press the device onto a flat, dry surface. Even the most complex devices, like the doorbell, require only a screwdriver.
For the most part, if you can change a lightbulb or peel a sticker, you can install a Frontpoint system in your home. This makes it a great option for renters too.
Frontpoint customer service
Frontpoint’s customer service is famously friendly and helpful. The support teams consistently get ratings of four stars or higher from thousands of customers.1
Many of the Frontpoint reviews we read offered high praise for the easy setup and friendly service. Plus, Frontpoint’s customers stick with the company for an average of seven to eight years.
We’ve been impressed by Frontpoint’s proactive response to customer feedback. Over the past year, the company has made some changes to both its equipment and its buying process in order to better match customer expectations.
- Ditching contracts: We'd been telling Frontpoint to get rid of its contracts for some time. In November 2019, it started offering no-contract options for customers who want more flexibility.
- New smart home hub: Frontpoint sat down with Alarm.com to create a unique control panel that’s exclusive to Frontpoint. The panel features advanced encryption to thwart hackers and a cellular connection with built-in Wi-Fi backup.
- Military store outlets: To augment its online store, Frontpoint opened outlets on military bases across the country. Military families get a discount on Frontpoint products and services, and they can walk out of the store with their Frontpoint system in hand.
When you need assistance, Frontpoint’s phone lines are open until 11 p.m. on weekdays and until 7 p.m. (EST) on weekends.
For quick questions, Frontpoint's online support center has user guides, FAQs, and helpful videos to assist. The Frontpoint app also has a help center and can answer most of your questions.
Final word
Frontpoint offers equipment to protect your entire property with an optional contract.
Installation is easy as peeling a sticker, and the customer service representatives are friendly and available every day of the week.
And while Frontpoint doesn’t have much of its own smart home equipment, the system connects smoothly with the app for remote access at home or away.
How we reviewed Frontpoint
While online resources like product manuals and customer reviews factor into our review, we also got to experience this system firsthand.
Through the eyes of our in-house tester, Wayne, we learned the ins and outs of Frontpoint's home security system firsthand.
- We found out about Frontpoint's customer service for ordering, setting up, and cancellation.
- We set up the system in a single-family condo with the help of the Android app.
- We even tested the company’s 30-day money-back guarantee, which was “easy as pie.”
The Frontpoint system we got our hands on
We believe experiencing systems for ourselves brings better insight than anything we can find online, so we test products whenever possible.
Learn more about how we review Frontpoint and other security systems on our methodology page.
Frontpoint FAQ
Frontpoint doesn’t require a contract or credit check to qualify for the system (unless you finance your equipment), a plus for both renters and homeowners. If you find yourself moving to a new address, Frontpoint can send you a moving kit that includes a box for your equipment and basic instructions for removing and reinstalling your system.
Frontpoint offers a 30-day money-back guarantee. The 30-day period starts from the day you receive your Frontpoint home security system.
If, during the first 30 days, you decide that the Frontpoint system isn’t for you, you can return it for a full refund—and Frontpoint will pick up the shipping costs too.
Whether you’re in a small apartment or a large home, we recommend buying enough sensors to monitor every entrance. From your front door to the patio, a DIY security system is only effective when installed correctly.
Yes. As long as you are paying for professional monitoring, Frontpoint covers all of your equipment for up to three years.
If a motion sensor or one of your door sensors stops working, contact Frontpoint’s customer care team and they’ll send you a new one free of charge.
Because all of Frontpoint’s equipment is wireless, it’s a good match for renters. There are no holes to drill or wires to connect, which makes it easy to take your Frontpoint system with you if you move.
Just be sure to check with your landlord about any rules or restrictions for security systems, especially if you plan to use security cameras in areas where other residents could appear on video.
Check out our complete Frontpoint FAQ to learn more about this security company.
Contributing writer: John Carlsen
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Sources
- Better Business Bureau, “Frontpoint Security Solutions, LLC", April 2021. Accessed on June 11, 2021.
Trustpilot Reviews, “Frontpoint,” May 2021. Accessed on June 11, 2021.
Consumer Affairs, “Frontpoint,” April 2021. Accessed on June 11, 2021.
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