What to Do If You Have a Lost or Stolen Package
Sometimes packages get lost. But let's face it—most of the time if you're searching for a missing package it's because someone swiped it from your doorstep.
Almost 26 million packages were stolen in 2017.¹
But you don't have to be helpless when porch pirates strike. Here are some steps you can take to get to the bottom of it, get reimbursed, track down the thief—or scare them off before they do their dastardly deed.
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Here's what to do if a package is stolen
What to do if your package is stolen
1. File a police report
If you seriously suspect you've been hit by a porch pirate and something has been stolen from your stoop, call the police and file a police report for the stolen package. Without witnesses, they won’t be able to do much, but they will take note of the incident. If you have doorbell camera footage, be sure to share it with the officers. Also, let them know the time the delivery service said your package was delivered and when you found it missing.
If others in your neighborhood report the same problems, then they’ll be more likely to investigate and find the crooks who did it.
Filing a police report can also be useful if you try to make an insurance claim on the missing delivery.
Help stay on top of thefts and other activities in your neighborhood with the Ring Neighbors app. Whether you have the Ring Alarm security system or not, the app can still alert you to incidents (like package theft) in your neighborhood. But it relies on self-reports, so be sure to do your part to help keep your neighbors in the know.
Watch out for post-pandemic porch pirates
From Buffalo, New York to Eugene, Oregon, the pandemic sent package theft soring since more of us were forced to use online shopping.
And pandemic porch pirates got creative. Some women in Kennewick, Washington dressed up as nurses and went on a package theft spree. Another package thief in Pennsylvania stole a loved one’s ashes off the porch.
We advise increased diligence, even with the pandemic winding down.
- Track every package.
- Pick up packages after you get a delivery notice.
- Make sure you’re getting motion alerts if you have a video doorbell or security camera.
- Use delivery lockers if you can.
2. Contact the sender
Most of the time a missing package is something you ordered. In that case, you want to reach out out to the seller and let them know that your package hasn't been delivered.
Is the seller responsible for stolen packages? Maybe. It all depends on the site where you made your purchase and its policies. You may want to check with its customer service department.
I've had a lot of luck with upstanding companies that send out a replacement right away, no questions asked.
But not every company will send you a replacement item or refund your money. Be sure to hold on to any proof you have that can help support your claim.
- If you got a notice of delivery, but the package isn't where they said it was delivered, take a snap of it to include in your report.
- Keep your order confirmation number and any other details that helps the company track down your order.
- Store delivery numbers and information so you can share that with the company and they can reach out to the carrier.
If the stolen package was sent from a friend or relative, let them know it hasn't been delivered. They can reach out to the seller or the carrier to help figure out what happened.
3. How do I report a stolen package to Amazon?
Amazon is known for its fast Prime shipping and basically no-questions-asked philosophy. If their tracking shows an Amazon package was delivered, but you can’t find it, you should be able to get a refund pretty quickly and easily.
After 36 hours have passed since the stolen Amazon package's expected delivery date, you should contact Amazon. If packages are late, they’ll usually credit your account for the inconvenience. The company handles all the details with third-party sellers (if not their own services), so you won’t need to get involved.
If you do a lot of shopping on Amazon, you might want to look into Amazon Lockers. These are secure kiosks where you can send your Amazon packages and pick them up at your convenience. Best of all—using an Amazon Locker is completely free.
4. How do I report a stolen FedEx package?
FedEx makes it easy to file lost package claims. If you ordered or shipped something from the US through them, you can file a FedEx stolen package claim online.
FedEx is also pretty speedy. It normally takes just five to seven business days to resolve a claim.
As the sender, recipient, or third-party, you’ll have 60 calendar days to file a claim for damaged or missing contents and up to nine months to file lost item reports. Just make sure you keep any and all packaging or evidence because FedEx might ask to see it.
5. How do I report a stolen package to UPS?
UPS has different policies for lost or stolen packages depending on whether your package was shipped in the US or internationally.
Domestic Shipping: If you order something domestically and it is missing, you can’t file a missing package claim until 24 hours after it was supposed to be delivered.
International Shipping: Claims for internationally purchased products are trickier. For these, you won’t be able to file a claim, and it could be difficult to get a refund or replacement.
All Claims: Once you file a missing package claim, UPS will investigate. It’s really difficult to find out if a package was lost or stolen. Regardless, all missing packages—for whatever reason—are handled this way. If you ordered the product, you should get in contact with the seller, since UPS will issue the refund to them.
6. Contact USPS about a stolen package
USPS stolen packages and missing mail can be more challenging than packages lost by other carriers because it’s trickier to file a claim with USPS.
While its protocol for refunding damaged packages is clear, its process for stolen mail is not. If your package was shipped and delivered by USPS, but it’s missing, you’ll need to file a claim regardless.
- Have the tracking number ready
- Be ready to show proof of insurance
- Find proof of the value of the item, if possible
If your package was stolen and there’s evidence, take photos and submit those too.
If your USPS lost package was insured, you should be able to get a refund directly from USPS. If your USPS package was stolen, you should be able to go through the seller to receive a replacement or refund.
What you can do to prevent package theft (or track down those porch pirates!)
1. Catch them on video
If you have a doorbell camera or an outdoor security camera, use it to your benefit.
If an expected package is nowhere to be found, watch the footage to see if the carrier dropped off the package or if someone walked away with it.
If you spot theft, report it to your local police department. Or, if you can prove no one ever showed up at your door, the carrier (if you’re the shipper) or shipper (if you’re the recipient) will be forced to refund you.
You can shop for a number of smart doorbells and home security cameras these days. Some send instant alerts through apps, and others simply record footage. Arm yourself with proof of delivery or theft by installing one on your porch.
2. Shine a light on the situation
Affordable Easy to install Durable*Amazon.com list price as of 07/16/2021 at 10:07 a.m. (MT). Read full disclaimer.
Porch pirates like to skulk in the shadows. Add a motion-activated light to your porch to send thieves scurrying away.
You can even find motion light and security camera combos. That way you have a blinding deterrent and a way to catch the culprits in action.
Tell us about your lost or stolen package experience
Falling victim to theft is never fun—neither is dealing with faulty carriers.
While it does happen, we hope this guide will help you take preventative measures, get your money back, or get a replacement quickly.
If you have any advice about how you recovered something lost or stolen, tell us about it below! It’s always helpful to hear first-hand accounts, so all stories are appreciated.
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Related Pages on SafeWise
Sources:
1. Insurance Quotes, “How to Keep Porch Pirates and House Fires From Making Your Holidays Hazardous”
Disclaimer
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