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SimpliSafe FAQs

Researcher & Writer

Published on December 27, 2021

What is SimpliSafe?

SimpliSafe is an affordable home security system known for transparent pricing and flexible monitoring options with no long-term contracts.

Get a SimpliSafe system for 40% off.

Info current as of publish date. Offers and availability may vary by location and are subject to change.

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How does SimpliSafe work?

SimpliSafe is a DIY-install system with professional monitoring. So you’ll order the package that works best for your home, install and connect the equipment yourself, then let SimpliSafe’s monitoring professionals keep watch on your home in case of an emergency.

SimpliSafe Controls

Base Station: This is the brains of the SimpliSafe home security system and comes equipped with a backup power supply. The base station wirelessly links SimpliSafe sensors and communicates to the monitoring center.
Wireless Keypad: Usually positioned close to an entrance, the keypad can arm or disarm the system.
SimpliSafe App: This app offers control of your home security system remotely and a live video feed of any SimpliSafe cameras. The mobile app is available with all SimpliSafe plans, but some features—like camera recording or secret alerts—require a specific subscription.
Siren: At 105 dB, this siren can be installed either inside or outside the home to startle intruders.
Key Fob: SimpliSafe’s key fob panic button can alert the monitoring center or arm and disarm the system.

SimpliSafe Sensors

SimpliSafe has several kinds of sensors. Mix and match or move them around to provide the best coverage for your living space.

Motion Sensors: SimpliSafe’s pet-friendly motion sensors are designed to avoid false alarms triggered by moving objects within a certain weight range.
Entry Sensors: Positioned at doors or windows, these sensors alert when the door or window is opened.
Glass Break Sensors: Glass break sensors are equipped to detect the sound of breaking glass and are best for large windows.

SimpliSafe Environmental Sensors

SimpliSafe offers environmental devices that monitor potentially dangerous conditions in the home.

Smoke Detector: SimpliSafe use photoelectric technology to detect smoke or fire in the home.
Temperature and Water Sensors: Temperature sensors monitor cold to avoid freezing pipes, and water sensors trigger during a leak or flooding.

SimpliSafe Cameras and Home Automation

SimpliSafe doesn’t have outdoor cameras—if an outdoor camera is essential, see our guide to security cameras for recommendations.

SimpliCam: This motion-activated indoor camera can be viewed live from the app. It has two-way communication and night vision.
Video Doorbell Pro: One of SimpliSafe’s newest products is a video doorbell camera that can be monitored remotely on a smartphone.

SimpliSafe Plans

SimpliSafe offers flexible and affordable monitoring plans.

Standard Plan: This pared-down plan includes professional monitoring, a cellular connection, and support for environmental sensors like smoke detectors.
Interactive Plan: This plan offers professional monitoring, full app access, and video recording for up to 10 cameras.

SimpliSafe Equipment

Can I take my SimpliSafe security system with me when I move?

Yes. When you purchase a SimpliSafe equipment bundle, it’s yours to keep no matter what. The same features that make SimpliSafe an out-of-the-box, easy-to-install home security solution also make it convenient to move.

Does SimpliSafe equipment work if the power goes out?

Because SimpliSafe has a cellular connection and the base station comes equipped with a 24-hour battery backup, if the power goes out, your home security stays connected.

SimpliSafe Monitoring and Alarm Capabilities

Can I use SimpliSafe without professional monitoring?

Yes. You can use SimpliSafe without professional monitoring, but you won’t get full access to all of the system’s features. If there is a break-in, you’ll have to call for help yourself.

What happens in case of a false alarm?

Despite the best of intentions, false alarms happen. When an alarm trips, the monitoring center will call the primary contact, and if they don’t reach anyone, the secondary contact number. You’ll supply a safe word or passcode to avoid dispatching the authorities. If false alarms occur frequently, contact SimpliSafe to discuss how to situate your sensors to avoid false alarms.

SimpliSafe App and Smart Home

Can I control SimpliSafe’s home security system from my smartphone?

Yes. You can remotely control the system, receive alerts, and view live video on your smartphone through the SimpliSafe app.

Does Simplisafe integrate with smart home hubs and other smart devices?

Compared to Frontpoint, one of our top-rated home security systems, SimpliSafe falls short in smart home integration. The newest generation of SimpliSafe’s products can be controlled via voice by both Google Home and Amazon Alexa. Simplisafe is also compatible with Nest Thermostats and August and Yale smart door locks.

SimpliSafe Cost

Is SimpliSafe installation free?

Unlike companies like ADT, which require professional installation, you can install SimpliSafe yourself. The company claims 97% of SimpliSafe customers install the system themselves, but if you do want help, SimpliSafe will send a technician to install it for $79.

Does SimpliSafe offer a warranty or guarantee?

SimpliSafe does have a 60-day money back guarantee, but the clock starts as soon as you purchase the product. SimpliSafe’s limited warranty extends a generous three years.

SimpliSafe Reviews and Service

Do SimpliSafe products earn positive reviews?

SimpliSafe products earn strong satisfaction marks from customers both on Amazon and Best Buy. SimpliSafe products are also available at Walmart and Sam’s Club, where the system has received lots of positive online reviews.

Does SimpliSafe have good customer service?

While SimpliSafe doesn’t offer 24/7 customer service, the help line is open seven days a week until 9 a.m. to midnight (EST). SimpliSafe has earned an A+ from the Better Business Bureau and 3 out of 5 stars from Trustpilot.

Compare the best home security systems

Brand	Best for	Lowest monitoring price	Starter equipment price	Contract required	Installation	Smart home compatibility	Learn more	Read review
Vivint	Best overall	$29.99/mo.	$599.00	No *	Pro	Amazon, Google, Z-Wave	View Packages	Read review
Frontpoint	High-end DIY pick	$34.99/mo.	$99.00	No	DIY	Amazon, Google, Z-Wave	View Packages	Read review
SimpliSafe	Reader favorite	$14.99/mo.	$229.00	No	DIY	Amazon, Google	View Packages	Read review
Cove	Best customer experience	$14.99/mo.	Quote required	No *	DIY	Amazon, Google	View Packages	Read review
ADT	Most experienced	$27.99/mo.	$0.00	Yes	Pro	Amazon, Google, Z-Wave	View Packages	Read review

Info current as of 08/11/2021. Offers and availability may vary by location and are subject to change.
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Written by

Kaz Weida

Kaz is a journalist who covers home security, parenting, and community and child safety. Her work and product testing in the security and safety field spans the past four years. You can find Kaz in HuffPost, SheKnows, Lifehack, and much more. Her degree in education and her background as a teacher and a parent make her uniquely suited to offer practical advice on creating safe environments for your family.